HONOLULU (KHON2) — The Department of Human Services has issued a statewide fraud alert following reports of fraudulent automated calls originating from the phone number 1-866-264-2925.
These calls greet recipients with the message “Welcome to the Hawaii EBT Customer Service Line.”
Callers are then prompted to input their 16-digit card number.
It is important to note that EBT stands for Electronic Benefit Transfer, also known as an EBT card or SNAP benefit card.
DHS emphasizes that these calls are not legitimate and underscores that state agencies will never initiate contact to request a card number or PIN.
Helpful tips and resources:
Check your EBT account regularly for unauthorized changes.
Avoid simple Personal Identification Numbers or PINs for your card.
Keep your PIN and card number secret and change your PIN often.
Know that you have the option to freeze and unfreeze your EBT card through the Cardholder Portal at www.ebtEDGE.com or through the mobile app.
Know that you have the option to block out-of-state and online transactions through the Cardholder Portal at www.ebtEDGE.com or through the mobile app.
Beware of phishing schemes.
State agencies and EBT processors will never call or text you to ask for your PIN or card number. Be cautious when you receive these requests and do not share your personal information.
More information about addressing stolen SNAP benefits is available at: https://fns.usda.gov/snap/stolen-benefits.
For additional information, please call the Public Assistance Information System (PAIS) call center at 1-855-643-1643 and ask to speak to a live agent.