Hawaii ranks number one in most reliable utility services in the nation

HONOLULU (KHON2) — A brand new study has found that Hawaii is the most reliable in electric and public water utilities.

In a study done by UtilityRates.com, an electricity and natural gas rate comparison website, Hawaii was identified as the U.S. state with the most reliable utility services.

To gather the data, researchers analyzed water quality from the Environmental Protection Agency (EPA) and power outage statistics from the U.S. Energy Information Administration.

The findings were used to create scores out of 100 for each state, with a higher score indicating less reliability.

The ranking found Hawaii to have the most reliable electric and public water utilities, with Hawaii only reporting two water violations across 139 public water systems in 2023, none of which were health-related.

Hawaii residents also saw minimal power outages, averaging just 4.15 hours for the whole year.

Texas was found to have the highest score, ranking number one in the most unreliable electric and water utilities.

In 2023, the state reported 15,340 water system violations, with residents going without power for about 584 hours over the year, which is about 24 days without electricity

“This study shows just how wide the gap is when it comes to electric and public water utility reliability across the U.S.,” said Karl Trollinger, CEO of UtilityRates.com. In some places, like Texas, people are dealing with power outages much more often, while in Hawaii, outages are rare.”

All data was provided by UtilityRates.com.