HONOLULU (KHON2) — Hawaiian Airlines is rolling out a new no-show policy beginning May 15, 2025, and travelers who miss their flight without canceling in advance could lose the entire value of their ticket.
The airline said the policy applies to passengers who have a confirmed reservation but fail to show up for their flight without prior notice.
If you’re going to miss your flight, Hawaiian urges you to let them know before departure. Doing so allows you to retain the value of your ticket as credit toward a future flight. But if you don’t cancel in time, your entire reservation, including return or connecting flights, will be canceled.
Passengers who booked non-refundable fares won’t be able to recover the cost or use miles spent if they’re marked as a no-show.
The airline added if you’ve already missed your flight, it’s best to contact Hawaiian’s Reservations Department at 1-800-367-5320 as soon as possible to see if anything can be done.
And if you’re at the airport and just missed your boarding, staff at the kiosks or check-in counter may still be able to help.
Hawaiian said the policy is aimed at reducing unused seats and helping more guests fly on time — but communication is key.